Support Frequently Asked Questions

myExplorer questions

How to access files on my computer?

First, you have to setup the file sharing on your computer.

Next, start the myExplorer application on your phone and tap the Add button on a Samsung Wave phone or select the menu Options -> Add network share on a Nokia phone. This will open a screen with few fields in it.

You have to enter the Computer name, which identifies the computer (How to find out the network name of my computer?). You also have to enter the Folder (share) name, which is the name of the folder that you want to access. If the access to the folder is protected by a password, you will also have to provide the name and the password. Usually they are the same as the name and password that you are using to log in into your computer. More details about the fields in Add network share screen.

When you have finished, tap the Save or Done button. Now, you can tap the folder name on the main screen of myExplorer and the program will connect to the computer to show you the contents of the shared folder.

I have lost the password to My Private Files disk

Unfortunately there is no way to recover the files from My Private Files if you have set a password and can not remember it.

What happens to the content of My Private Files disk if I uninstall myExplorer?

When myExplorer is uninstalled, all files from My Private Files disk are deleted. If you want to keep them, you have to copy or move them out of My Private Files disk before uninstalling myExplorer from your phone.

myExplorer 1.0 for Nokia N8 and Nokia E7 does not show the help

This is a known issue when myExplorer is installed on drive E: (Mass Memory) or drive F: (Memory card). Please do the following things to fix the problem:

1. Start myExplorer and open drive E:
2. Go to the folder E:\System\Apps. There you will see a subfolder with the name myExplorer. If you can not find the folder E:\System\Apps\myExplorer tap Back button and try to find it on drive F:
3. Turn on the checkbox of the myExplorer subfolder and then long tap the myExplorer folder to open the context menu. Select Copy from the menu.
4. Go back to myExplorer main screen and then open the folder C:\System\Apps\. If there is no subfolder with the name Apps in the folder C:\System, tap Options -> New Folder and create a new subfolder with the name Apps.
5. Once you are in the folder C:\System\Apps tap Options -> Copy/Move -> Paste
6. Now you will be able to open the help of myExplorer.

myExplorer 1.0 for Nokia N8 and Nokia E7 does not show text files

This is a known issue when myExplorer is installed on drive E: (Mass Memory) or drive F: (Memory card). Please see the answer to the question above for description how to fix the problem.